Order Your Christmas Custom Portraits by October 15 for guaranteed delivery by December 24!

FAQ / Prints

Here are the questions that I am asked most often about prints:

WHAT IS YOUR SHIPPING POLICY?

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

HOW MUCH DOES THE SHIPPING COST? The shipping price is calculated based on weight coefficient of each item. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart WeightGround ShippingExpedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

WHEN WILL I RECEIVE MY ORDER?  We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA / INTERNATIONAL / APO / FPO ADDRESSES? Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

WHAT IS YOUR POLICY ON RETURNS / EXCHANGES / REFUNDS?  We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? Unless your order has already gone into production you can cancel it. Please contact us as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE?  For a refund or replacement, please contact me.

WHO SHOULD I CONTACT? You can reach out at any time by sending me a message.

HOW CAN I KEEP UP WITH YOUR NEW WORK? I would love for you to be the first to know about my new work! An easy way to stay in the loop is by signing up for my newsletter in the footer below.

You can also follow me on our social media pages as I am constantly posting about new work!


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The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

PASTEL PAINTINGS | I use professional-grade archival acid-free paper and grounds, and professional quality pastels. ACRYLIC PAINTINGS | I use quality professional-grade canvas, gesso and paints, and spray seal each painting with UV-protective matte varnish. PRINTS | I provide high quality digital inks on smooth matte art paper.

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